Business

ALSECO. Heat

ALSECO. Heat is a billing system intended for automation of heat power recording processes.

System tasks

The main tasks of the information system are to avoid inaccurate heat power recording and provide reliable information to make decisions on the sales management.

ALSECO. HEAT automates

01.

Data recording from apartment-buildings and houses and legal entities

02.

Invoicing and printing of invoices and bills

03.

Handling debtors

04.

Handling debtors

05.

Payment recording

06.

Processing of data from metering devices

ALSECO. HEAT is integrated with

01.

Payment services of second-tier banks

02.

Information system for receiving and processing electronic invoices

03.

Services of monitoring the readings of metering devices, etc.

04.

The State Credit Bureau

The transformation of business processes of sales organizations into the system "ALSECO. Heat" increases the efficiency and quality of the received statistical and analytical information.

Outcome

Logging information about all user actions.
Making calculations postponed or online.
Flexible architecture that allows integrating additional modules.

Maintenance of electronic archives of consumer documents.
Reduced time for processing request from consumers.

ALSECO. Power

ALSECO. Power billing system manages the sales activities in power companies.

ALSECO. POWER

Some of the processes of dealing with power consumers; includes modules for the registration of subscribers, whether individuals or legal entities, data on metering devices, and modules. It also ensures promptly calculation and presentation of charges to subscribers, payment processing, and handling non-payers.

Opportunities

ALSECO. Power provides a wide range of opportunities for prompt information acquisition through integration services with second-tier banks, State Credit Bureau, information system for the reception and processing of electronic invoices, automated system for power monitoring and recording, etc.

With a well-established architecture, the system extends easily and processes large information flows.

Outcome

Logging information on all user actions.
Making calculations postponed or online.
Flexible architecture that allows integrating additional modules.

Maintenance of electronic archives of consumer documents.
Reduced time for processing request from consumers.

Business process automation

The goal of automation of the company's business processes is to reduce material costs of solving operational issues and to ensure standardization and transparency.

Implementation of a new solution

For the smooth implementation of a new solution, first of all, it is necessary to study the features of the business process to be automated. Therefore, the first step of ALSECO specialists in the process automation was the audit of the existing IT infrastructure and the stages of the billing process.

Audit phase

At this stage, experts in various fields requested documentation, conducted interviews and inspected the activities of the units onsite. Based on the results of the audit, a strategy was drawn up and a plan was developed to create the IT infrastructure and adjust the developed software package in order to take into account the specifics of the business process in a particular region.

Together with the organization of the IT infrastructure, signing contracts and integration with second-tier banks and utilities providers were initiated in order to create a single billing invoice.

Based on the plan drawn up after the audit, the employees of different departments of ALSECO created a software and hardware complex: selected and purchased the required equipment, customized software, improved instructions and set up the IT infrastructure. At this stage, ALSECO team interacts closely with the employees of the customer company, and also works with contractors performing the associated work.

Next step

Another important step in the automation process is the organization of work using new tools and user training. At every step, ALSECO employees provide consulting services in legal, industry and IT areas. As a result, the automation process is performed in the most comfortable way for the end users of the system.

Outcome

Reduced paper work
Prompt acquisition of statistical and analytical information
Increased amount of payments collected
No need to employ highly qualified IT specialists

Reduced customer service time
Reduced costs of process participants
Saved costs of IT infrastructure

IT outsourcing

IT outsourcing implies delegation to our Company the solution of issues related to development, implementation and maintenance of information systems, whether entirely at the level of the company's infrastructure (hardware or software maintenance) or the scope of work associated with the development and/or support of the functioning of certain sections of the system (hosting, network access, server administration, etc.)

ASTANA-SPC

The IT infrastructure was fully arranged for Astana-SPC LLP. ALSECO's specialists selected, installed and configured equipment, organized user workstations, implemented secure interaction with second-tier banks and protected the access of remote users to software.

Virtualization environment

Following the principles of simplified maintenance, a virtualization environment based on Hyper-V was implemented, mail server, anti-virus protection and update server (WSUS) were deployed, and backup was configured.

Cooperation

After completing all the initial works, we continued our cooperation with Astana-SPC LLP providing our support and maintenance. As of today, we are working on:

Administration of virtual and physical servers
Organization and control of backups
Monitoring performance capability of components and the load on equipment
Support of Active Directory, DNS, DHCP

Outcome

Reduced paper work
Prompt acquisition of statistical and analytical information
Increased amount of payments received
No need to employ highly qualified IT specialists

Reduced customer service time
Reduced costs of process participants
Saved costs of IT infrastructure